Job Description

The Systems Analyst is expected to configure and provide intermediate functional and technical support for the specified set of applications to a variety of business and clinical users. This position collaborates with the user community to resolve technical problems, application performance issues as well as lead optimization and enhancement efforts. This entails customer-centric workflow and technical knowledge as well as contribution to the analysis, design, development, testing, and documentation, and implementation activities of assigned applications.


The position will lead analysis and timely resolution of problems within the software applications, and provide support for maintenance and upgrades also resolve any technical issues.

  • Work situations are a combination of intermediate to complex analytical, clinical, financial and administrative responsibilities
  • Require independent decision-making, problem solving, leadership, and customer skills, small to medium project leadership
  • This position must possess sufficient detailed healthcare knowledge and systems expertise
  • Implement medium to high complexity assigned application with minimal guidance
  • An advanced Information Systems or Business degree will be considered an asset. Information system training preferred
  • If supporting Epic, Proficient or Certified status in one supported module required within 6 months of start date
  • Six years of experience in an information technology discipline, or healthcare operations including any clinical department, medical records, patient access, or revenue cycle
  • The position provides support in a 24/7 environment which will include rotating on-call support duties during off hours, weekends and holidays
  • May be required to travel to perform duties. May be required to work outside of normal working hours during on-call rotation or during significant outages or due to project demands.


One of six years working in an information technology capacity, informatics may be considered depending on scope of responsibility.

  • One year of successful experience as Systems Analyst I
  • Relevant bachelor degree may substitute for (4) years of relevant experience
  • Ability to work independently with limited/minimal supervision
  • Excellent conceptual, analytical, and problem-solving skills
  • Strong ability to prioritize and work through conflicting demands leveraging critical thinking and decision-making skills
  • Excellent communication skills, both oral and written
  • Strong organizational and time management skills; ability to adapt quickly to changing priorities; ability to successfully manage multiple tasks simultaneously
  • Excellent customer service skills